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ALREADY KNOW YOUR SCORE?
FIND OUT WHAT IT MEANS
FIND OUT WHAT IT MEANS
Step 1 of 9
11%
Igniter 1: Collection Awareness
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We don't know our collection % or what the write offs, and take insurance with high AR total $$ more than 1 month of production.
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We don't have a financial policy or flexible ways to pay and accept insurance and someone does Accounts Receivable when they have time.
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We collect 98% with the co-pay at time of service. Claims are followed up weekly and we have a well managed and aged accounts.
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Collections are not an issue as we collect at time of service with NON assignment. We offer a third party financing company.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Collection Awareness?
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Igniter 2: Financial Policy-OTC
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We don't have a written financial policy the team understands and never seen the need to do this.
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We have a financial policy however we don't follow it and give all kinds of discounts, payment plans and unique exceptions.
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Our policy is to encourage the patient to pay when they are in the practice and be aware of their co-payment amounts.
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Our policy is very simple as a fee for service practice with the majority of patients paying over the counter at time of treatment.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Financial Policy-OTC?
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Igniter 3: Financial Arrangements
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We offer limited options for patients to pay us the difference of their insurance and they pay however they want.
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We ask patients to pay after their service and send statements for several months in a row. It is hard to find time for collection calls.
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We accept all credit cards and debit and can do auto pay. We also offer options for larger amounts and post dated payment options.
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We work closely with a third party financing company and their patient financing programs and offer as an option on a daily basis.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Financial Arrangements?
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Igniter 4: Third Party Finance
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We don't work with a patient financing company and it would never work with our patients as they will not pay for non-insured services.
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We have signed up with a patient financing company and don't know much about it, we rarely offer it to patients as they say no.
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We are aware of patient financing company programs and do educate our patients about them as an option for large cases or amounts.
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We work closely with a third party financing company and their patient financing programs and offer as an option on a daily basis.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Third Party Finance?
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Igniter 5: Insurance Claim AR Aging
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We take assignment and file claims electronically for the patient and the insurance company must pay so no need to keep an eye on payments.
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We try to keep track of insurance claims that are not paid, however some go in the bank and we don't know it and we are very busy.
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We make sure insurance claims are paid and do our best to allocate the batch payments to the patient and specific procedure.
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We have a person and system to address insurance claims owed to the practice within 2 weeks of being sent so they don't age past 30 days.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Insurance Claim AR Aging?
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Igniter 6: Patient Portion AR aging
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We don't know what the Accounts receivable is or how to find out. I am sure the owner will tell us if anything is wrong.
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Our AR is more than 4 weeks production $ and it is slipping as we don't have time for statements and patients don't reply anyway.
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Our AR is ok, we have a dedicated time and person to send statements to patients and feel it is managed well.
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We have less than 10% of total AR in over 90 days due to our collections and organized AR system of statements, calls and follow up.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Patient Portion AR aging?
Igniter 7: Allocation
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We don't write off much as we post the discounted fee and the discounts, reduced fee or courtesies are not allocated to a category.
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We track the total $$ and % of adjustments and give to the DDS owner to review to see if high or low.
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We post full fees and have less than 5% adjustments all allocated and accounted for.
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We assign every adjustment, discount and write off a category for the reason and the person who authorized the courtesy.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Allocation?
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Igniter 8: Co Pays
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We file full fees to insurance regardless of what we charge the patients and write off the co pays if they demand it.
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We know it is illegal to write off co pays from insurance companies however we don't know how to stop it and get our patients to understand.
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We are successful with the requirement for us to collect the difference paid by insurance benefits and adjust submitted discounts.
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We educate our patients daily that it is illegal to write off the co pay and adjust our submissions to insurance based on discounted fee.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Co Pays?
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