ALREADY KNOW YOUR SCORE?

FIND OUT WHAT IT MEANS

To complete scorecard, please read all four statements for each question. 

Then chose the ONE statement that best reflects where you are now and choose the ONE statement that best reflects where you want to be. 

Next to each statement there is a number range (low to high).  Please choose the number that best reflects where you are now and the number that best reflects where you want to be.

Patient - SCP06 - New Patient Experience - Onyx Dental

Step 1 of 9

11%
  • Igniter 1: NP Call
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    The person answering the phone often takes the New Patient call and enters them into the computer and books ASAP anywhere they want.
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    We are too busy and don't have reception team for one person to do an 11-14 minute New Patient call to build rapport. We do it when they come in.
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    We take a break from daily operations for the New Patient call and ask them many questions to prepare for their first visit.
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    We have a dedicated person or persons who take all new patient calls using the New Patient call criteria and building rapport with New Patient.