Dental Hygiene Scorecard - LivDental

ALREADY KNOW YOUR SCORE?

To complete scorecard, please read all four statements for each question.

Then chose the ONE statement that best reflects where you are now and choose the ONE statement that best reflects where you want to be.

Next to each statement there is a number range (low to high). Please choose the number that best reflects where you are now and the number that best reflects where you want to be.

Dental Hygiene Scorecard - LivDental

Step 1 of 13

Igniter 1: Intraoral Camera

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We do not have an intraoral camera and don't need one as we get case acceptance without it and don't see why it is needed.

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We have intraoral cameras in hygiene rooms owever they are not used very often as the RDH says they have no time.

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We have cameras and spend a lot of time reminding team to use as much as possible for patient education.

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We have intraoral cameras networked to every room and use regularly and daily and patients love seeing inside their mouth.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Intraoral Camera?*

Igniter 2: Inventory Control

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We sometime run out of certain clinical supplies and had to throw away supplies because they had expired.

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We have a designated team member responsible for ordering new supplies when our inventory is low, unpacking and storing our supplies when they arrive.

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We have a protocol for ordering frequently used supplies and system for determining when new supplies must be ordered.

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We have an ideal balance between maitaining necessary inventory and curtailing overhead expenses.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Inventory Control?*

Igniter 3: Demand for RDH Hours

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Our hygiene hours have been the same for years based on what we can fill and think adding more hours will fail and hard to fill.

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We can't fill the hours we have and think we have too many hygiene hours available and should reduce them.

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We know our minimum hours of hygiene based on 80% of active patients attending hygiene every 6 months.

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We are aware of exactly how many active patients we have and their interval for hygiene and offer the hours to match our demand.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Demand for RDH Hours?*

Igniter 4: Patient Check Out

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Our patients are given their chart by the clinician and asked to stop at desk and sometimes they do and sometimes they don't.

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We don't have consistency with a check out process and patients go to someone in the front area who rarely has their chart or information.

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We make sure every visit is clinically completed and all data is complete so the front desk knows what treatment was completed today what is needed next.

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We do clinical closure and personally escort them to check out if they have basic needs or to a Treatment Coordinator for needs over $1200.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Patient Check Out?*

Igniter 5: New Patient Arrival / Interview

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We give our new patients a nice clipboard with their paperwork and ask them to complete it in the reception room until finished.

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We do our best to make the new Patient feel welcome and most of interview happens in the clinical room during the exam.

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We communicate at huddle the time of New Patient visits and when they arrive we interview and help them fill out paperwork in consult room.

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We make sure the entire teams knows when a new patient is expected so they can be greeted and escorted directly to consult room.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for New Patient Arrival / Interview?*

Igniter 6: New Patient COE Exam

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New Patients demand to have treatment on their first visit before any examination and we schedule in hygiene for cleaning.

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The DDS sees the New Patient and does some or parts of the Comprehensive Exam and patient not always sure what they need first time.

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We work really hard to stick to New Patients have an exam prior to any Treatment unless they have an emergency issue.

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We always do a Comprehensive Oral Exam on all new patients and document their status of hygiene, restorative and occusal needs.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for New Patient COE Exam?

Igniter 7: New Patient Check Out

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The New Patients are checked out regularly and we are OK with this due to time restraints.

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New Patients are checked out like all other patients at the stand up desk and pre-determinations are submitted.

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We do a special touch base check out of New Patients to assess t heir experience and satisfaction with the dental practice.

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All new patients are escorted back into the consult room to review their experience, ask questions and confirm their treatment plan.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for New Patient Check Out?*

Igniter 8: New Patient Presentation

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The clinical team tells the new patient what they need next and then send to front for pre-determination and insurance.

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The New Patient is given a form that tells them what is needed or next and scheduled at the front desk on their way out.

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We make sure all new patients know at least their hygiene status on their first visit and if restorative is complex we invite back consult.

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We explain the outcomes of dentistry and present their findings in the consult room and use photos, brochures and video.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for New Patient Presentation?*

Igniter 9: Daily Prep and Focus

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We don't need to audit our charts before the day as the patient will tell us when they want their treatment.

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We don't have time to do daily detailed chart audits and we don't meet for a huddle before the day.

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We do check the day for patients who have a hygiene visit and old treatment plans still pending and try to get them to book on check out.

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All providers audit their charts prior to their day and identify whas outstanding dentistry that needs attention to re-visit.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Daily Prep and Focus?*

Igniter 10: Insurance Patient Education

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We routinely discuss dental benefits with all our patients chairside informing them of what is covered by their dental insurance.

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We inform patients, especially when they ask the insurance questions about dental treatment need.

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We create value chairside for the treatment needed by educating our patients and our business office offers financial options to make treatment possible and affordable.

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All our patients with treatment pending are escorted to admin/treatment coordinator to address financial options.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Insurance Patient Education?*

Igniter 11: Chart Reviews

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We don't review our charts before the day as it is not needed for our patients, we know most of them and they only do what insurance pays.

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The Providers will not review the charts prior to the day which causes stress, mistakes and chaos in efficiency and productivity.

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Providers do review their chart in areas of past, present and future needs along with special considerations or personal topics.

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Each provider reviews their charts daily and gather information that is relevant to the patient, the dental team and outstanding dentistry.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Chart Reviews?*

Igniter 12: Daily Strategy Meetings

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We don't have time or need to have morning meetings and no one would show up anyway including the leader(s).

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We have thought about meeting daily as a team and have not been able to make it work or productive. Many team members don't show up.

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Team meets daily before the day and share their patient info to prepare the admin, fill the Treatment Coordinator schedule and manage exams and special issues.

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The team meets everyday at the same time to prepare for the day with each person sharing relevant information that relate to other team members.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Daily Strategy Meetings?*

Thank you for completing your scorecard! Your score is 0(0%)! Contact us here to go over your results and action plan!
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ALREADY KNOW YOUR SCORE?

Dental Hygiene Scorecard - LivDental

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