ALREADY KNOW YOUR SCORE?

FIND OUT WHAT IT MEANS

To complete scorecard, please read all four statements for each question. 

Then chose the ONE statement that best reflects where you are now and choose the ONE statement that best reflects where you want to be. 

Next to each statement there is a number range (low to high).  Please choose the number that best reflects where you are now and the number that best reflects where you want to be.

Capacity - SCC01 - Downtime -Friedl Dentistry

Step 1 of 9

11%
  • Igniter 1: Cancellation Policy
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    We don't see the need or have any formal cancellation policy in place as patients would not follow it anyway as don't value our time.
    4
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    We tell patients to give us 48 hours notice to cancel however we don't always enforce it and they still cancel or no show same day.
    7
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    We have a clear and communicated 2 business days cancellation policy that we reinforce verbally, on cards, and with walk out statements.
    10
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    12
    We have a clear, documented cancellation policy of 2 business days, that is enforced and patients comply 90% of the time.