5 Point Practice Check Up - CAPACITY ENGINE - Dr. Zappia | Dental Scorecards

ALREADY KNOW YOUR SCORE?

FIND OUT WHAT IT MEANS

FIND OUT WHAT IT MEANS

Step 1 of 7

14%

Metric 1: Facility Culture

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Our facility is old, outdated and not had a facelift in years. Patients mention this. We are crammed together with no private areas.

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Our facility is OK and serves the purpose, however there are many simple enhancements & expansion that could help with privacy and flow.

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Our practice is updated, welcoming, friendly with clean restrooms. We take pride in our working space and all pitch in to reduce clutter.

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We have state of the art facility with family friendly culture, xrays are digital, provide privacy in consult rooms.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Facility Culture?*

Metric 2: Patient Visits

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Our # of patient visits daily per DDS exceed 15 and our hygiene has 12-14 patients a day. We see emergencies when they want to come in.

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We are swamped with tons of patient visits & see emergency patients ASAP, no system for check in & patients often wait at check out.

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The practice manages volume well & schedules emergencies in the middle of the day. Check in is consistent with no wait on check out.

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We have each provider balanced with balanced # of visits and hygiene scheduling for one hour for adults and focus on patient experience.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Patient Visits?*

Metric 3: TX Room Technology

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We are not even close to producing $200,000 per tx room & move equipment & instruments from room to room with no clinical computer.

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We produce less than 200,000 per tx room and all have different layouts and set ups with one clinical computer for all to share.

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We produce at least $200,000 annually per TX room and all are set up and organized with clinical computers and patient monitors.

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We produce well over $200,000 per TX room a year and all rooms are state of the art with digital & separate patient and provider monitors.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for TX Room Technology?*

Metric 4: Hours

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We don't believe in offering extended hours as no one shows up and our staff does not want to work past 9-5 during the week.

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We know we should have extended hours like our competitors however we don't know which are best and how to implement easily.

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We offer some extended hours in community and have calculated the accurate hours needed in hygiene for patient load.

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We offer extended hours attended by patients who appreciate the flexibility. We have the accurate # of hygiene hours to meet demand.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Hours?*

Metric 5: Hygiene Retention

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We don't track our patient retention and don't pre-schedule before they leave or use any automation for contact- just their phone at home.

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We think we have good retention however our patients won't pre-schedule very often and we spend most of day calling and filling voids.

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We retain 80% of our active patients in hygiene using electronic methods, pre-booking, confirmation & courtesy reminders.

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Our retention is over 90% and we use automation for over 90% of patients to confirm, remind and reactive.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Hygiene Retention?*

Metric 6: Downtime

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We hope patients will show up as they don't value their appointments and no matter how much we babysit them they still fail or cancel.

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We spend hours & hours of effort getting patients to show up and respect our time to no avail. We don't track our downtime as can be depressing.

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We have less than 10% open time in hygiene and less than 5% in DDS schedule. Patients understand value of respecting our time.

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We are at full capacity in hygiene and restorative with constant team communication regarding our policy. Everyone values of our time which works well.
a. How would you rate yourself on a scale of 1-12?*
b. What is your ideal goal on a scale of 1-12?*
c. What are your insights and actions for Downtime?

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