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5 Point Practice Check Up PATIENT ENGINE – Dr. Zappia
ALREADY KNOW YOUR SCORE?
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FIND OUT WHAT IT MEANS
5 Point Practice Check Up - SCP1 - PATIENT ENGINE - Dr. Zappia
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11%
Metric 1: Overall Pt. Service
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Too busy to get personal and be friendly and have no idea what our patients want except discounts and to show up when they feel like it.
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We don't see how being personal with our patients helps them value us and treat everyone the same and hope they like our service.
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We are aware that the patient comes first and the more personal the better connection and decision making for them to say yes.
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We are friendly, personal with our patients and consistently run on TIME, making effort to learn about what is important and satisfy them.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Overall Pt Service?
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Metric 2: Active Patient
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We have no idea how many patients in the practice as we keep all charts and computer records and don't track who leaves practice or why.
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We are frustrated as we don't seem to have enough active patients to keep all the providers and hours working full time.
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We have a clean purged database of active patients in the past two years and each provider has 1600-1800 which value us as their dentist.
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Active patients are monitored every month and we are clear who leaves us and why with exit interviews to learn and adapt to their reasons.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Active Patient?
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Metric 3: Demographic
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All patients are the same to us regardless of gender, age and culture and all communicated to and treated the same.
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Our patients are vast array of cultures and generations and see no need to adapt as they all act the same about dentistry.
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We realize patients differ in gender, generation and culture and do our best to modify our approach and adapt to them and their needs.
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We review patients gender and age and discuss cultural adaptations needed with clear understanding and team approach.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Demographic?
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Metric 4: Insurance Status
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We are assignment practice that has many "insurance driven" patients who only want what insurance pays and will do nothing more.
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We accept insurance because we have to however it is a lot of work and patients don't know their benefits and ask us to waive co pay.
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We are aware of how to manage insurance claims and how to overcome the objections with patients on their plan limitations.
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We are a fee for service that files the insurance electronically and communicate the value of dental benefits and how to maximize annually.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Insurance Status?
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Metric 5: Periodontal Utilization
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Our hygiene program is all 6 month or more high volume and everyone gets scale and prophy with minimal root planing and maintenance.
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We lack a consistent process of a non-surgical periodontal program and have minimal patients being coded for perio services.
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We have consistent period program in hygiene that distinguishes patient's status of health, disease and maintenance and code accordingly.
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Our hygiene department is in flow with a systematic team approach and all patients are aware of their status and honor their intervals.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Periodontal Utilization?
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Metric 6: New Patient
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We don't need new patients and don't ask for referrals or have any marketing plan, budget or strategy for website and social media.
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We do get some new patients and fit them in when we can as they are few and far between. We don't believe in marketing and online presence.
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We have 25-30 NP per provider each month and know who referred them and send than yous while making the first visit memorable and clear.
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We have a great website attended to weekly weekly with SEO, Facebook and Twitter and ask patients for reviews and referrals daily.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for New Patient?
Metric 7: Procedure Mix
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The procedures we provide are drill and fill, one tooth dentistry and emergency care and don't believe in implants or large full mouth cases.
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Our procedure mix is focused on whatever the patient will accept and we refer out often to specialists and do minimal major in practice.
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We offer a vast array of procedures in house and rarely refer out as our providers are able to do most procedures of major dentistry.
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We have a balanced delivery of procedures in preventative, perio fixed, removable implant dentistry with always looking for more to offer .
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Procedure Mix?
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Metric 8: Outstanding Dentistry
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We are not aware of how much dentistry is in our charts, offer pre-determinations before any major work and wait for patients to call us.
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We send a lot of pre-determinations and wait for the patient to call us back when they receive it and want to go ahead.
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We re-visit at each appointment their outstanding TX plans and send pre-determinations only for accepted treatment plans.
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We are aware of oustanding dentistry & discuss as a team using photography, enrollment and overcome objections.
a. How would you rate yourself on a scale of 1-12?
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b. What is your ideal goal on a scale of 1-12?
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c. What are your insights and actions for Outstanding Dentistry?
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